NGL (Not Gonna Lie) is a tool that lets users anonymously judge others.
NGL is the latest anonymous messaging app and piggybacks on Instagram’s popularity with teens aged 13 and up.
The lack of accountability from anonymity can provide immunity for bad behavior.
In practice, anonymity encourages haters, bullies and trolls as previous apps have shown.
Teens’ self-appraisal is especially vulnerable to negative feedback.
NGL (Not Gonna Lie) is the latest in a long line of anonymous messaging apps. This one lets users receive anonymous messages through an NGL link on their Instagram bio or stories. Anonymity offers some titillating opportunities to get things off your chest, maybe share some thoughts you wouldn’t want to voice in public, or let someone know you really like them—or really don’t.
Given the pressure cooker of the last few years, it’s not surprising that there would be pent-up emotions just waiting to burst forth. What could possibly go wrong?
We’re in the shiny-penny stage of this app. Attention (like news stories) encourages more people to download the app and experiment. Experimentation with new apps is okay, and it can even be fun. It can create a space to express your truth. It can also be upsetting, offensive, and troublesome. If you include a link to your Instagram story with NGL, emotionally arm yourself. It’s a crapshoot.
I predict NGL will be a short use case unless you’re a troll or bully. Some argue that there is catharsis in disclosure with the safety net of anonymity. However, this isn’t church, with its symbolic absolution or a Foucauldian dual dynamic where one party has the power to judge so that the other is unburdened by their confession. Or even postsecret.com, where others might applaud your bravery for disclosing your innermost secrets.
NGL activates our inherent vulnerability to the opinions of others. We all seek social validation and connection with others. It is essential to our mental and physical health. But anonymity precludes real connection. The only power the anonymous messages have is what you give them. Anonymous ones can make you feel good about yourself if you take them to heart. However, if you accord them with authority on the upside, beware of how you will internalize the reverse.
If you let the words of strangers influence how you feel about yourself, what happens when those comments are mean, critical, or hateful? Humans have an innate negative bias—a tendency to pay more attention to negatives than positives—whether that’s a survival instinct or Freudian response doesn’t matter. As Kahneman and Tversky (1984) showed, it shows up in decision-making, not to mention our ability to relive that humiliating moment in middle school or a bad performance review.
Neuroscience evidence shows that negative stimuli create more brain activity even as early as one year old (Hibbing et al, 2014). Thus, behaviors and attitudes tend to be influenced more by the bad than the good, whether it’s news, experiences, or the way you see people. Young brains are particularly vulnerable to social validation and negative feedback can decrease teens’ self-worth
Anonymous insults are, sadly, the most common form of attack on social media with documented negative consequences (e.g., Lakeman et al., 2021). Anonymous apps may seem like a kind of immunity from bad behavior, particularly if you’re young and not aware of the risks of your actions online or the potential impact on others.
NGL links to Instagram which lends an aura of acceptability. According to a survey by the Associated Press-NORC (2017), 76% of teens 13-17 use Instagram. It may not be their favorite app, but kids as young as 13 (or even younger ones who can do simple math) have easy access.
NGL uses artificial emotional intelligence to filter content. This includes machine learning and rule-based character pattern-matching algorithms, including emojis’ semantic meaning and contextual use to identify and block harmful language and bullying. The best AI in the world cannot filter out everything that can undermine an individual’s mood and self-esteem. Beyond the potential for psychological harm, I am also concerned that apps like this promote a norm of behavior without accountability, and that’s not going to end well for anyone.
Hibbing JR, Smith KB, Alford JR. Differences in negativity bias underlie variations in political ideology. Behavioral and Brain Sciences. 2014;37(3):297-307. doi:10.1017/s0140525x13001192
Kahneman D, Tversky A. Choices, values, and frames. American Psychologist. 1984;39(4):341-350. doi:10.1037/0003-066x.39.4.341
Lakeman, R., Coutts, R., Hutchinson, M., Lee, M., Massey, D., Nasrawi, D., & Fielden, J. (2021). Appearance, Insults, Allegations, Blame and Threats: An Analysis of Anonymous Non-Constructive Student Evaluation of Teaching in Australia. Assessment & Evaluation in Higher Education, 1-14. https://doi.org/10.1080/02602938.2021.2012643
Pamela Rutledge, PhD, is a scholar-practitioner, integrating her expertise in media psychology with 20+ years as a media producer. A member of the faculty at Fielding Graduate University since 2008, Dr. Rutledge teaches in the areas of brand psychology, audience engagement and narrative meaning. Dr. Rutledge consults with entertainment companies, such as 20th Century Fox Films and Warner Bros., on data strategies and audience narratives. Dr. Rutledge has published both academic and popular work, including a text on positive psychology and psychological appeal for fans of the Twilight Saga and resilience in the Girl with the Dragon Tattoo. She has also written book chapters on meaning-making and fandom, transmedia narrative engagement, and positive media psychology. She authors “Positively Media” for Psychology Today and is also a frequent expert source on media use and popular culture for media outlets such as The NY Times, The BBC World and ABC News. She holds a PhD and an MBA.