Q: How do I log into my Zoom account?

A: You can log into Zoom and join a meeting by clicking on the meeting link that is sent to you. If you have Zoom downloaded to your computer it will give you the option to open it that way. If you do not have it on your computer, you will be taken to a Zoom webpage and you can follow the prompts there to join the meeting.

It is very important to log in using your own Zoom account since the monitors will be referencing the seminar roster against the names shown in the Zoom waiting room. If you use someone else’s Zoom account, you won’t be allowed into the seminar.

Q: How can I get help logging into Zoom?

A: Please visit the Virtual Session Help page, there you will find Zoom resources as well as access to our virtual help desk. You can always email support@fielding.edu with your questions.

Q: Where can I find the Zoom info for my seminar?

A: All Zoom info will be emailed to you prior to the session. If you did not receive your zoom info or lose this info, please contact sessionfrontdesk@fielding.edu prior to your seminar starting.

Q: Will community meeting Zoom information be available to all students registered for the session or just those who registered?

A: Students who registered for the event will be automatically registered for the community meetings as well. The Zoom link information will be publicly posted within the Fielding school community, and sent to you.

Q: How do I get my mic to work?

A: When you join a meeting it should automatically use your computer’s audio. If you have an external mic, you can select that from the audio features in the bottom left corner of the meeting screen. The host may have set the meeting up so attendees are muted when they join. Zoom also has an option to call into a meeting by phone and use your phone audio if you prefer.

Q: How do I turn on/off my video?

A: At the bottom left of the meeting screen, there is an option to turn your video on and off as well as select where the video is coming from (laptop camera or external camera) The host may have set the meeting up so attendees don’t have their video feed showing on screen.

Q: How do I mute and unmute myself?

A: Click on the mic icon at the bottom left to mute and unmute yourself. You may also be muted by the host.

Q: What do I do if my internet isn’t working?

A: If your internet isn’t working or doesn’t have a strong connection, you can either join a meeting via phone or use your cell phone as a wifi hotspot. To find the phone number for you meeting, you can reference the original invite. Using your cellphone as a hotspot varies by brand and carrier but can usually be found in setting under the wifi option.

Q: What do we do if our presenting faculty isn’t at the Zoom meeting when it’s supposed to start?

A: Email the virtual support registration desk at sessionfrontdesk@fielding.edu

Q: Can I join a Zoom meeting late?

A: All faculty have different policies on students attending late so if you are running late, please reach out to the faculty as soon as possible. The Zoom seminars will have waiting rooms where you have to be admitted to the meeting. If you are late, there is a chance that the waiting room is no longer being monitored.

Q: Can I send the presenter a private message during a meeting?

A: Yes, the chat function has the option to choose who you can send a message to. Please note the host has control as to whether this option is available or not.

Q: Can I record the seminar?

A: No, only the host or co-host can record. Some seminars will be recorded and available afterward. If you are unsure if the seminar you are in or planning to attend will be recorded, please reach out to the presenting faculty.

Q: I’m in the meeting but can’t hear the presenter, what do I do?

A: Check your computer’s audio first then if that doesn’t fix it, write a note in the chat box to let them know. You may need to log out then back into the meeting.

Q: I’m joining via phone and the presenter is sharing their screen, what do I do?

A: If you know you will only be able to join by phone, you can email the presenter ahead of time to see if the power point is something they can share with you. The faculty may have their own policies on whether a student needs to attend via computer to participate in the seminar.

Q: I joined a meeting and am stuck in the waiting room, what do I do?

A:  Please email sessionfrontdesk@fielding.edu and let them know and we can try to contact the meeting’s host or co-cost.

Q: Can attendees share their screen?

A: Only if the host has given them permission and made them a co-host

Q: My internet dropped and I got kicked out of the meeting, can I rejoin?

A: Yes, just note that you may get stuck in the waiting room if it’s not being monitored.